Delivery & Returns
All of our deliveries are made via Parcelforce and are delivered on a next day tracked service. Unless otherwise expressly agreed in writing, deliveries of Goods may be made in one or more instalments to avoid unnecessary delay
From confirmation of an order, we are able to ship non decorated items within 2-4 working days of order and decorated items within 5-7 working days from the date when artwork is approved.
Goods may be delivered in advance of the quoted delivery date upon giving reasonable notice wherever possible to the Customer.
Refunds and Exchange
We are able to accept the return of any garment/product for an exchange or refund within 28 days of purchase providing it is fit for resale, has not been worn/used and is returned in the original packaging
1. We strongly recommend that you fully insure your package that you are returning. And suggest the use of a carrier that can provide you with a proof of delivery. All shipping back to Agentis Workwear Ltd is paid for by the customer.
2. Any product returned found not to be defective can be refunded and may be subject to restocking fees. If you are returning items for exchange please be aware that a second carriage charge may apply.
3. All returns must include a Returns Form. Returns will take approximately 5 working days to process once the goods have arrived.
We are unable to accept the return of any garment/product for an exchange if:
1. They have been supplied to order and are modified, personalised or produced to your own specified requirements
2. They have been personalised in size or fit particular to your specific order
3. They have been bespoke manufactured according to your specific order
In the unlikely event that your order arrives damaged or faulty please contact the company within 48 hours and return goods accompanied with a Returns Form.
Shortages or Discrepancies
Shortages or discrepancies in quantity delivered must be notified to the Company within 2 working days of receipt of the Goods. The Company cannot accept any shortage queries after this time.