Frequently Asked Questions

Answers to some of our most frequently asked questions are provided here.

Do you have a minimum order value?

We do not have a minimum order value for any orders. You are free to order as many or as little as you require at any given time.

How long will my order take to be delivered?

From confirmation of an order, we are able to ship non decorated items within 2-4 working days of order providing stock is available and decorated items within 5-9 working days from the date when artwork is approved.

I have an extremely urgent deadline, can you help?

Yes we can. If you have an urgent requirement, simply contact our sales team to discuss the garments you require and the target date required. We will always endeavour to help in these unexpected scenarios where time is of the essence.

How much do you charge to add a logo to my garment?

Please click here to visit our logo page.

Can I return any unworn garments?

The Company is able to accept the return of any garment/product for an exchange or refund within 28 days of purchase providing it is:

  1. Fit for resale
  2. Has not been worn/used
  3. Returned in the original packaging.

However we are unable to accept the return of goods that have had logo’s applied or any modification/alteration specific to your requirement.

Please click here for more information.

Can I check my logo before you proceed with my order?

Yes, we send out logos for your approval before proceeding with your order. We want you to be completely satisfied with your order, so your approval is always required before we proceed with your order.

Can I call your sales staff for advice if I’m not sure what to order?

We’re happy to discuss your requirements and help you find the product you’re looking for or help with any queries you may have.

We’re available from 9.00am to 5.30pm Monday to Friday. You can contact our sales team on 0845 2700135 where one of our friendly team will be on call to advise you on all aspects of workwear and uniform purchasing.

How can I pay?

We accept all major debit cards and credit cards. You are able to pay via our secure online payment portal through the website or by calling our sales team on 0845 2700135. If you wish to pay by BACS, simply place your order online and select the Account Customers payment option and enter in the word BACS. We will then contact you to arrange payment.

How much do you charge for delivery?

Our standard terms of carriage are £4.99 for orders under £200.00 Net and Free of Charge for all orders over £200.00 Net.

How do I add a logo to my order?

Adding a logo to your order is simple. First, select the garment you need and then follow the steps

Step 1 - Select the colour you require

Step 2 - Select the sizes you require

Step 3 - Select the Customise option select “Add new logo” and choose from 4 options.

  1. Print Logo
  2. Print Text
  3. Embroidered Logo
  4. Embroidered Text
  • If you have selected a logo, you can upload your image or if you dont have it to hand, you can select “I’ll email a logo at a later date”
  • If you have selected a text logo, simply enter the text you require on your chosen garment. We are able to print in most available fonts, so do let us know. Our default font is ‘Arial’.

Step 4 - Select position

Select the position on your garment that you wish your logo to be applied. The logo location will be indicated as per below image
Add another logo

If you require a second logo applied to your logo click here and follow the same process

Step 5 - Review and add your garment to your basket