Terms & Conditions


In these conditions:

“the company” means Agentis Workwear Ltd Registered No. 7425914 England.

“the Buyer” means any company, firm, individual or agent thereof to whom the Company’s acknowledgment of order, delivery note or invoice is addressed.

“the Goods” means the products (including any parts or accessories), materials and/or services to be supplied by the company.

Applicability of Conditions

The Company concludes contracts for the supply of goods subject only to these Conditions. The buyer accepts that these Conditions shall govern relations between himself and the Company to the exclusion of any other terms including, without limitation, conditions and warranties written or oral express or implied even if contained in any of the buyer’s documents which purport to provide that the buyer’s own terms shall prevail. No variation or qualification of these Conditions or of any quotation or contract arising here from shall be valid unless agreed in writing by the Secretary or a Director of the company.


The terms of the Contract consist only of those contained in these Conditions of Sale. The Buyer shall not be entitled to rely on any other representations, statements or warranties whatsoever unless specifically confirmed by the Company in writing for the individual Buyer.


(i) Prices contained in the Company’s price lists, catalogues, booklets, website or advertising matter or similar matter are, unless otherwise stated, exclusive of VAT which will be charged at the date of despatch.

(ii) if in the reasonable opinion of the Company the credit rating of the Buyer becomes unsatisfactory prior to delivery or if the Buyer fails to perform or observe any obligations on its part to be performed under this or any other Contracts made with the Company shall be entitled at its discretion to delay delivery of the Goods until payment thereof is rendered by the buyer or until such obligations are duly performed or observed or by notice in writing to the Buyer unilaterally to cancel the Contract for the supply of goods.


(i) Quotations are valid for a period of 30 days unless otherwise agreed in writing. Prices thereafter are subject to change without notice.


(i)bsp;Measurements stated in our catalogue price lists, correspondence and quotations are subject to normal manufacturing allowances.


(i) Proofs may be submitted for the Buyer’s approval. The Company shall incur no liability for any errors not corrected by the customer in any proof’s submitted.


(i) It is not the responsibility of the company to ensure a garment remains compliant to the relevant standard after any form of logo is applied.

(ii) It is the responsibility of the buyer to ensure that goods specially manufactured, printed or embroidered do not infringe on any copyrights or patents. The buyer agrees to indemnify the Companyagainst any action arising from such infringement.

Requests for Samples/Sizing Sets

(i) Samples of plain stocked items and/or sizing sets will be invoiced upon despatch and will be credited if returned by you in their original condition within 30 days of our invoice date.

(ii) Requests for samples/sizing sets made to your own specification (i.e. special make) will only be produced on receipt of your official order number and pre-payment. These are non-returnable>


(i) The Company’s acceptance of the Customer's order shall be effective only where such acceptance is made by an authorised representative of the Company.

(ii) Where the Company issues an Acknowledgement of Order, unless the Customer notifies the Company in Writing within 48 hours that any of the particulars given in it are incorrect, the Customer shall be deemed to have accepted that the particulars set out in it are complete and accurate.

(iii) If no quotation or Acknowledgement of Order is given by the Company but the Company has received an order from the Customer, then provided that the Customer shall have had notice of these Conditions, the Goods are supplied and all work is done on and subject to these Conditions alone.


(i) Cancellation of non branded or non personalised goods orders must be made within 48 hours of placing the initial order.

(ii) Goods which are ordered to customers own specified requirements, modified, personalised or produced to customers own specified requirements can only be cancelled prior to any work being carried out or prior to any cost being incurred by the Company (normally but not limited to 48 hours from date of order)

Lead Times

(i) From confirmation of an order, we are able to ship non decorated items within 2-4 working days of order providing stock is available and decorated items within 5-9 working days from the date when artwork is approved.

(ii) Delivery dates mentioned in any quotation, acknowledgement of order or elsewhere are approximate only and not of any contractual effect. The Company shall not be under any liability to the Customer in respect of any failure to deliver on any particular date or dates.

(iii) Goods may be delivered by the Company in advance of the quoted delivery date upon giving reasonable notice wherever possible to the Customer.

(iv) Delivery dates mentioned in any quotation, acknowledgement of order or elsewhere are approximate only and not of any contractual effect. The Company shall not be under any liability to the Buyer in respect of any failure to deliver on any particular date or dates.


(i) Delivery will be affected by the Company at the Buyer’s premises or to such other place as is mutually agreed. The Goods shall be at the Buyer’s risk on either entry on to the Buyer’s premises or on being placed into custody on the Buyer’s behalf and should be insured accordingly. Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to the Buyer.

(ii) In the events that the Company and the Buyer agree to transfer the Goods by a method other than delivery effected by the Company then the risk of loss or damage of any kind in the Goods shall pass to the Buyer in whichever the following events occur earlier:-

(a) Collection by or on behalf of the Buyer or by an independent carrier for despatch to the buyer.

(b) 7 days from the date of notice given by the Company that the goods are ready for collection or despatch.

If the Goods shall not have been collected by or on behalf of the Buyer or by an independent carrier for despatch to the Buyer within 7 days of the Company’s written notice pursuant to sub-paragraph (iii) (b) herein then the Company may at any time thereafter send the Buyer a further notice notifying the Buyer of the Company’s intention to sell the same after expiration of a period of not less than 7 days from the date of the notice.

(iv) if the Buyer neglects to serve notice under sub-paragraph (ii) above of any over delivery then the Company may at its option either repossess the excess Goods or invoice them and be paid forthwith by the Buyer for excess Goods at the price ruling at the date of delivery.

Incorrect/Damaged Goods

(i) In the unlikely event that your order arrives incorrect or damaged, notification to the Company must be made within 48 hours. Goods can only be returned with a Returns Authorisation Number obtained from the Company upon notification and a completed Returns form. The Company will not accept any returned goods without a Returns Authorisation Number.


(i) Shortages in quantity delivered must be notified to the Company within 48 hours of receipt of the Goods. The Company cannot accept any shortage queries after 48 hours of receipt of goods.bsp;

Refunds and Exchange

(i) The Company is able to accept the return of any garment/product for an exchange or refund within 28 days of purchase providing it is:

a) Fit for resale

b) Has not been worn/used

c) Returned in the original packaging.

(ii) The Company strongly recommends the Buyer fully insures any package being returned. The use of a carrier that provides proof of delivery is advised. The Company will not be held responsible for items lost or damaged in transit.

(iii) Any product returned found not to be defective can be refunded within the time stated above and will be subject to a restocking fee of £2.75 per garment on suits and tailoring and 20% on all other items. If goods are being returned for exchange please be aware that a second carriage charge may apply.

(iv) All returns must include a Returns Form with a Returns Authorisation Number. Returns will take approximately 5 working days for the process once the goods have arrived. All shipping back to the Company will be paid for by the Buyer.

(vi) The Company can collect goods for a fee of £7.50 per collection with an additional fee of £7.35 for one box. For collections of 2 or more boxes the fees are £7.50 per collection and £3.75 for each box collected thereafter. The buyer must inform the Company of the number of boxes and desired day for collection. If a collection is rejected or is not possible at the specified date due to the buyer not being available, a charge of £8.00 will apply.


(i) Goods supplied to order which are modified, personalised or produced to customers own specified requirements are non returnable.

(ii) The Company is unable to accept the return of goods that have been:

a) modified, personalised or produced to the Buyers own specified requirements

b) decorated (embroidered, printed, screen printed etc)

c) personalised in size or fit particular to the Buyers specific order or bespoke manufactured according to the Buyers specific order.


(i) Unless expressly agreed in writing with the Buyer payment shall be made for the Goods in full in sterling or the Buyer’s currency at the option of the Company without and deduction on account of any disputes or cross claims whatsoever not later than 30 days following the date of the Company’s invoice in respect of the Goods.

(ii) Where full payment is not received by the due date interest may accrue on the sum outstanding at the rate of 2% per month calculated on a daily basis but without prejudice to the Company’s rights to receive payments on the due dates. Any charges incurred by the Companyin relation to collection of overdue accounts including solicitors fees, unpaid cheques or court charges will be passed on to the buyer in full.

Invoice Queries

(i) Invoice queries or disputes with an invoice received must be notified to the Company within 14 days of receipt of the invoice. Queries in respect of specific invoices shall not affect immediate payment of any other outstanding amounts.

Title and Risk

(i)bsp;Risk of or damage to or loss of the Goods shall pass to the Customer at the time of delivery.

(ii) The Goods shall remain the sole and absolute property of the Company as legal and equitable owner until such time as the Customer shall have paid to the Company the agreed price together with the full price of any goods the subject of any other contract with the Company.


The Company shall in no circumstances be liable:

(i) for any consequential or special loss or damage or claim by the Buyer including without limitation, delay, detention, loss or production, loss of profit, loss of time, charges or liability to third parties;

(ii) for any loss or damage in excess of the contract price (or in the case of defect in a part only then the cost of manufacture of such part) and these limitations will apply (even in the case of breach of a fundamental term of repudiation by the Company and) even if further performance of the contract is frustrated;

Partial Completion

(i) In the case of partial completion of an order the Company shall be entitled to a quantum meruit in respect of all work done by it without prejudice to its rights should non-completion be occasioned by the Buyer.


(i) Unless otherwise provided in writing any written communication or notice under the contract shall be made or given by sending the same by ordinary prepaid first class letter post in the case of the Company to its current address and in the case of the Buyer to his last known address and if so sent shall be deemed to be made or given two days after the date when posted.

Conditions of Use

(i) The Company and its affiliates provide their services to you subject to the following conditions. If you visit our site you accept these conditions. Please read them carefully. The company controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. If you choose to access from another country you do so at your own initiative and are responsible for compliance with applicable local lands.

(ii) Alpha Workwear Direct Ltd and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate completely reliable, or error free.

(iii) From time to time there may be information that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

(iv) We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.